Why it matters
Run live entertainment as part of the operation, not beside it.
Live entertainment is one of the strongest reasons guests choose your park, and it carries a real labor commitment in cast, crew, and call times. Yet shows are usually run from spreadsheets that sit apart from everything else, so when a performance moves or cancels, the schedule, the signage, and the guest app fall out of step. We built entertainment into the Park Operations Platform so shows live where the rest of your operation does: performance times feed guest information and labor planning, cast call times and certifications are enforced, and a cancelled show triggers the right notifications instead of a scramble. For your stage managers, that means running the day from one view; for your leadership, it means showtimes, staffing, and attendance records that finally line up.
Who uses it
- Entertainment & show directors
- Stage managers
- Cast & performers
- Operations & guest services
- Labor & scheduling
- General managers
What it does
Everything to schedule, staff, and run your shows.
Show definitions & scheduling
Every performance planned and published in one place.
- Show definitions with venue, duration, and requirements
- Performance scheduling across the day and season
- Showtimes that feed guest information and labor
- One calendar for your whole entertainment lineup
Cast roster & assignments
The right performers in the right roles.
- Cast roster with role definitions per show
- Assignments by performance and date
- Call times set and shared with each performer
- Coverage and understudies tracked at a glance
Stage-manager run-of-show
The stage manager book, live and in one view.
- Run-of-show sequence with cues and timing
- Cast check-in and call status at a glance
- Notes and adjustments captured per performance
- One screen to run the show from start to finish
Show configuration & venue setup
Each venue ready for the show that runs in it.
- Show configurations saved and reused
- Venue setup, capacity, and technical needs
- Seasonal and event-specific variations
- Consistent setup across every performance
Performance records & cancellations
A clean record of what ran and what didn't.
- Performance records logged per show
- Cancellations recorded with a reason
- Guest-facing showtimes update automatically
- Attendance captured for ROI analysis
Entertainment incident capture
Show-floor issues handled like the rest of the park.
- Entertainment-specific incident capture
- Performer, prop, and venue events recorded
- Routed into the broader safety case file
- Evidence and follow-up tracked to closure
Built for parks
Built for how parks actually run shows.
Performance times flow straight to guest information and in-park signage, so what your guests see always matches what's actually scheduled.
Cast call times and performer certifications connect to scheduling and training, so only qualified, called-in performers land on the run-of-show.
When weather forces an outdoor show down, the cancellation flows to guest notifications and rescheduling instead of a last-minute scramble.
Performance and attendance records roll into entertainment ROI analysis, so you can see which shows earn their place in the lineup.
How it works in practice
Sample workflows.
- Severe weather rolls in ahead of an outdoor show, and the operational weather phase calls for a cancellation.
- The stage manager cancels the performance in the platform with a recorded reason.
- Cast assignments for that performance are released, freeing those performers in the schedule.
- Guest-facing showtimes update, and the change reflects on in-park signage and the guest app.
- The cancellation is logged to the day's operational record, so attendance and ROI reporting stays accurate.
An hour before the first performance, the stage manager opens the run-of-show for the day. Each show's cue sequence, timing, and cast assignments are already in place from the schedule.
As performers check in against their call times, the stage manager watches the live cast status and runs each show from a single view — logging notes and any adjustments per performance as the day goes.
A new performer is assigned to an aerial role for the afternoon show. The platform checks the performer's certifications before the assignment holds.
With a current credential, the call time is set and shared, and the performer appears on the run-of-show. If the credential had lapsed, the assignment wouldn't hold — keeping the gap off the stage.
Connected by design
Entertainment doesn't work alone.
Connects to your other systems
- Guest app & showtime publishing
- Digital signage
- Ticketing for reserved-seat shows
See entertainment operations in action.
A 30-minute working conversation — we'll walk through performance scheduling, cast and call times, and run-of-show with scenarios drawn from operations like yours.
Book a demo