Why it matters
Care for the guest in front of you, and prove you did.
When a guest or an employee needs medical attention, two things matter at once: that they get good, fast care, and that you can later show exactly the care you provided — your duty of care, on the record. The Park Operations Platform gives your responders the medical record that proves it: encounter records that meet strict privacy standards, treatment logs with timestamps and provider sign-off, medication tracking with chain of custody, and a fast, clean hand-off to EMS when an event escalates.
Responders document from the field app instead of fighting paperwork during an emergency.
A complete, time-stamped record of exactly what care was given, ready for later review.
Consent and sensitive medical data captured to strict privacy standards from the start.
Each encounter ties into the broader incident, EMS hand-off, and follow-up in one place.
Who uses it
- First aid & medical staff
- Safety managers
- Risk & legal
- GMs & supervisors
- Park communications
What it does
Everything a medical response needs, captured cleanly.
Encounter records
A clean, private record opens the moment care begins.
- Patient encounter records for guests or employees
- Consent and privacy handling built in
- Triage and disposition — refused care, treated and released, transported
Treatment & medication
Every step of care logged and accountable, including controlled meds.
- Vitals capture and treatment logs
- Timestamped provider sign-off at each step
- Medication-administration tracking
- Controlled-substance chain of custody
Transport & hand-off
A clean hand-off to EMS, captured end to end when minutes matter.
- Transport coordination with 911 dispatch logs
- Hand-off to EMS recorded end to end
- Linked to the broader safety incident case file
- Trend analytics by location, type, time-of-day, and ride correlation
Built for parks
Tuned to how medical events happen on your property.
Encounters are tied to your operational state — was a ride down, was weather a factor — so each record carries the situation around it.
Refusals are recorded for liability protection, not only for clinical reasons.
Encounters can link to specific rides, attractions, or food locations for trend detection.
Trained-responder credentials and validity periods are enforced through the labor certification module.
How it works in practice
Sample workflows.
- A guest reports chest pain near a coaster exit. A first-aid responder is dispatched and triages on scene.
- The responder takes vitals and decides to transport. An encounter record opens automatically with location, time, and ride-state context.
- EMS arrival is logged and the hand-off is recorded.
- The case stays linked to that ride's operational record for any downstream review.
Connected by design
First aid doesn't work alone.
Connects to your other systems
- Local EMS dispatch (CAD) integrations
- Insurance claim systems
- State & provincial regulatory reporting portals
See First Aid in action.
A 30-minute working conversation — we'll walk through medical response with scenarios drawn from operations like yours.
Book a demo