CEO Michael Jordan:

Per our previous notifications – On Thursday November 26th, 2009 from 2:00AM to 4:00AM, we will be performing upgrades to the IAD platform servers and software. During this maintenance window access to the IAD platform will be unavailable, however all data aggregation services and system processes will continue to run with out interruption. A change log and description of the work to be performed has been included below:

IAD Platform Software Change Log

ADD – Ground work for new modules (See portal announcement #38102)
ADD – Dashboard customization options
ADD – “MyFeed” XML personal RSS feed & pager notification options
ADD – Support for terminal services web gateway from “Remote Tab”
ADD – Support for SYSLOG & SNMP devices in data aggregation
ADD – Support 3CX Phone System 8 API
ADD – User option for “CRITCAL” & “URGENT” events to trigger voice alerts via 3CX
ADD – Support for “users” to be members of multiple departments
ADD – End of year reporting now produces PDF instead of excel files
FIX – User level & department mismatch causes authentication error
FIX – Friendly error messages for LDAP & IAD authentication failures
FIX – Form validation error on employee profile edit tab

IAD Platform Hardware Changes

In order to meet new state compliance and regulation in some jurisdictions, additional storage facilities are being brought online to permit document archival for five years. This expansion will increase our production storage capacity from 1.2 TB to 3.9 TB and our total storage capacity to 10 TB.

Future IAD Annoucements

Last January we sent a survey out to all of our clients with one simple question, “How can we further improve the IAD platform for your organization?”. After looking over the 1,500 responses, we choose to produce six new modules. These new modules will be available for the 2010 operating season. On Friday November 27th 2009, we will be launching three of those greatly anticipated modules and three more on the following Friday December, 4th 2009.

London, UK – 6 October 2009 – 3CX today announced a new version of its popular VoIP PBX for Windows, 3CX Phone System v8.0. With the new instant messaging feature, 3CX Phone System becomes a complete VoIP Unified Communications Solution. Other new features include improved IP phone management & provisioning, integrated soft phone, find me follow me and support for the new low cost Cisco SMB phones. 3CX has also expanded its PSTN connectivity options by supporting the new low cost Berofix cards.

“3CX Phone System has gone from strength to strength – it’s now installed in more then 10,000 companies worldwide and version 8 can scale up to 512 simultaneous calls and 2000+ extensions on a single server. The new version increases employee productivity and at the same time reduces TCO because of its easy administration.” said Nick Galea, 3CX CEO “Customers already report significant savings, and with support for lower cost VoIP gateways and the prices of IP phones coming down, ROI will accelerate even further.”

Full CRM integration

Version 8 now includes full integration with Microsoft Outlook & Salesforce.com. Users of the system can automatically launch calls from Outlook without having to enter the number on the phone. All calls are automatically logged for better reporting. Inbound calls can automatically be matched to a customer record based on caller ID.

Improved 3CX Assistant

The 3CX Assistant, a Windows utility that allows desktop call control and shows presence of other users, now includes the ability to trigger recording of a phone call, as well as an integrated corporate and personal phonebook for each launching of calls. It also features an integrated soft phone, and can be used from remote locations.

Improved Call Center features

3CX now boasts advanced Call center features at a fraction of the price of traditional PBX solutions. A ‘Call Barge-in’ feature allows supervisors to literally barge in to calls. A prioritized Hunt Queue strategy allows the order to be determined in which calls should be distributed to agents. With this queue strategy it is possible to do skills based routing. A ‘ring all’ queue strategy was also added.

Mobility

Additional mobility features have been added. Calls forwarded to a mobile can be sent to company voice mail if not answered or refused by the callee, making the call forwarding feature more practical. In addition the web based MyPhone user Portal was extended to include new pages for Outbound/Inbound/Missed calls. The MyPhone portal now also includes a new, easier to use, Call Forwarding interface, as well as an extension monitoring page. Presence of other users, as well as key extension settings, can now be monitored from anywhere in the world and from any operating system!

Other features

• Ability to black list callers
• Company and Personal phonebook for easy launching of calls
• Provision personal phonebook to selected IP phones
• Improved IP Phone management: Monitor all connected IP phones and re provision or reboot if necessary

All eligible customers will automatically be upgraded to 3CX version 8 on October 15th 2009, Notices were sent out today.