HP DV9000 Laptop Voluntary Recall

Please be advised that this recall has ended; All eligible laptops have been recovered.

On December 2nd 2009, an HP “DV9235NR” laptop owned by TPI suffered an unknown component failure and started to smolder. We feel that if the unit had been left unattended during this incident, there would have been an inherent risk of fire. Based on the lack of technical response from HP, and the numerous other recalls associated with these units. We are issuing a voluntary recall of all HP DV 9000 series laptops sold in between January 18th 2007, and December 9th 2008. This includes units that have been serviced under previous HP recalls, such as the left hinge replacement. Recall notifications by mail have been sent out as of December 3rd 2009.

Recall Procedure

1. Please open a support ticket or contact TPI by phone at 214-453-0060 .
2. We will verify your laptop is affected by this recall, and give you instructions on how to backup your data.
3. We will overnight you a replacement laptop and a pre-paid return box for your old DV9000. Please include all accessories that originally came with the laptop.
4. Your new laptop will prompt you on how to migrate the data from your old unit to your new one from the TPI live backup system.

If your HP laptop is operating abnormally hot, is suffering from video defects or has a strange smell. Discontinue use and remove power to the unit immediately. Do not leave the laptop unattended or plugged in for extended periods of time.

Please be advised that this recall has ended; All eligible laptops have been recovered.